1. Scope and Acceptance of these Terms
1.1 Scope
These Terms and Conditions (“Terms”) govern the use of the website https://hngary.com (the “Website”) and all services provided by hngary (“hngary.com”, “we”, “our”, or “us”) to its clients (“Client”, “you”, or “your”).
Service Provider Identification (Impressum):
- Legal Name: [Insert Registered Name / Sole Proprietor Name]
- Registered Office / Address: [Insert Street, City, Postcode, Hungary]
- Tax Identification Number (Adószám): [Insert Hungarian Tax Number]
- Registration / Enterprise Number: [Insert Nyilvántartási szám / Cégjegyzékszám]
- Email: eszter@hngary.com / info@hngary.com
- Website Host Provider: Servergarden Kft. (https://www.servergarden.hu/)
hngary.com provides administrative agency services, assistance with Hungarian administrative procedures (including immigration and residence process support, visa application assistance, official document retrieval, certified translation coordination, apostille and legalization guidance, company and property registry extracts, and police clearance procurement). Unless governed by a separate, formal legal representation agreement executed with a fully licensed Hungarian Attorney-at-Law (ügyvéd), our services consist of administrative agency and liaison assistance and do not constitute formal courtroom representation or legal defense.
These Terms apply to all quotations, engagements, orders, agreements, and services provided by hngary.com unless otherwise agreed in writing.
1.2 Acceptance of the Terms
By accessing or using the Website, submitting an enquiry, requesting a quotation, placing an order, instructing us to perform services, or otherwise engaging with hngary.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Website and refrain from requesting or using our services.
1.3 Formation of the Contract
A contract between hngary.com and the Client is formed only when we expressly accept an assignment. Acceptance may occur by written confirmation, acceptance of a quotation, commencement of the requested services, issuance of an invoice, receipt of payment, or any other written communication confirming that we have accepted the engagement. Any quotation or fee estimate issued by hngary.com is non-binding unless expressly stated otherwise and remains valid for the period specified in the quotation.
1.4 Privacy
The processing of personal data is governed by our separate Privacy Policy, which forms an integral part of these Terms. By using our Website or engaging our services, you acknowledge that you have read our Privacy Policy.
1.5 Relationship of the Parties
Unless expressly agreed otherwise in writing, hngary.com acts solely as an independent professional service provider. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, or agency relationship between hngary.com and the Client, except where a specific authorization or power of attorney (meghatalmazás) is provided for the purpose of carrying out the requested services.
1.6 Entire Agreement
These Terms, together with any accepted quotation, engagement letter, service agreement, invoice, or other written agreement between hngary.com and the Client, constitute the entire agreement governing the provision of our services and supersede all prior discussions, representations, or understandings relating to the same subject matter.
2. Offers, Orders and Formation of Contract
Any information published on the Website regarding our services is provided for general informational purposes only and does not constitute a binding offer.
Quotations and fee estimates issued by hngary.com are valid only in writing, including by email, and remain valid for the period specified in the quotation unless withdrawn or superseded earlier.
A contract between hngary.com and the Client is concluded when the Client accepts a quotation or otherwise instructs us to provide services, and hngary.com confirms acceptance of the engagement in writing, issues an invoice, receives payment for the agreed services, or commences performance of the requested services.
Unless the Client expressly states, before the engagement is accepted, that they are acting on behalf of another individual or legal entity and provides the relevant billing and contact details, hngary.com shall be entitled to regard the person placing the order as the Client and the party responsible for all fees and obligations arising from the engagement.
The scope of our services shall be limited to the services expressly agreed between the parties. Any modification to the agreed scope of work, additional requests, or supplementary services may result in revised fees, additional costs, or adjusted completion estimates, which will be communicated to the Client before such additional work is undertaken where reasonably practicable.
hngary.com reserves the right to decline or refuse an instruction where the requested services cannot lawfully be provided, the necessary documentation is unavailable or insufficient, a conflict of interest exists, fraudulent or misleading information is suspected, or the engagement would otherwise be inconsistent with applicable law or our professional obligations.
No amendment to these Terms shall be binding unless made in writing by hngary.com.
3. Modification and Cancellation of Orders
Should the Client request any modification or addition to the agreed scope of services after an order has been accepted, hngary.com reserves the right to revise the service fee, adjust the estimated completion time, or both. Any additional costs arising from government fees, translation services, courier charges, or other third-party expenses shall be borne by the Client.
Statutory Consumer Withdrawal (Government Decree 45/2014):
A Client acting as a Consumer (a natural person acting outside their business/profession) entering into a distance contract has a statutory 14-day right of withdrawal running from contract conclusion. Where the Consumer expressly requests hngary.com to commence performance immediately before the expiry of the 14-day withdrawal period:
- The Consumer acknowledges that they lose their right of withdrawal once the Service has been fully performed by hngary.com;
- If the Consumer exercises their right of withdrawal while performance is ongoing, payment shall be required for services already performed in proportion to the total fee, together with non-refundable third-party costs incurred.
Cancellation of an engagement should be submitted in writing by email to info@hngary.com. If an engagement is cancelled after work has commenced, hngary.com shall be entitled to payment for all services performed and expenses incurred up to the date of cancellation.
4. Performance of Services
hngary.com shall perform all services with reasonable care, diligence, and professional competence.
Any estimated processing time or completion date provided to the Client is an estimate only and shall not constitute a contractual guarantee unless expressly confirmed in writing. Where timing is of particular importance, the Client should notify hngary.com before the engagement is accepted.
The Client shall provide all documents, information, authorisations, and instructions necessary for the proper performance of the requested services. If required information or documentation is incomplete, inaccurate, or provided late, hngary.com may suspend performance, request additional information, or revise any estimated completion date accordingly.
hngary.com may request further information or supporting documentation where reasonably necessary to perform the agreed services or to comply with applicable legal or administrative requirements.
Many of our services depend on the actions and decisions of governmental authorities, courts, registries, embassies, consulates, translation providers, postal operators, and other independent third parties. Accordingly, hngary.com cannot guarantee the approval of any application, the issuance of any official document, or any specific processing time or outcome.
5. Confidentiality
hngary.com shall treat all information and documentation provided by the Client as confidential and shall use such information solely for the purpose of performing the requested services, except where disclosure is required by law or is necessary for the performance of the engagement.
Where appropriate, confidential information may be shared with trusted employees, contractors, professional advisers, translators, couriers, public authorities, or other third parties involved in providing the requested services, provided that such persons are subject to appropriate confidentiality obligations or legal duties.
Both the Client and hngary.com agree to keep confidential any non-public business, commercial, technical, or personal information obtained during the course of the engagement and not to disclose such information to unrelated third parties without prior consent, unless required by law.
The obligations set out in this section shall survive the completion or termination of the engagement.
6. Complaints and Dispute Resolution
The Client shall notify hngary.com in writing of any complaint regarding the quality of the services as soon as reasonably practicable by emailing info@hngary.com. In accordance with Act CLV of 1997 on Consumer Protection, hngary.com will review and respond to written consumer complaints within thirty (30) days.
Upon receipt of a valid complaint, hngary.com shall be given a reasonable opportunity to review the matter and, where appropriate, correct any deficiency or complete any outstanding part of the agreed services before the Client engages a third party or seeks any other remedy. The submission of a complaint shall not relieve the Client of the obligation to pay any undisputed fees that have become due.
Consumer Conciliation Board (Békéltető Testület):
If a complaint from a Consumer Client cannot be resolved directly, the Consumer has the right to initiate an out-of-court dispute resolution proceeding before the competent Conciliation Board:
Budapest Conciliation Board (Budapesti Békéltető Testület)
Address: 1016 Budapest, Krisztina krt. 99., Hungary
Website: https://bekeltet.bkik.hu
Email: bekelteto.testulet@bkik.hu
Nothing in this section limits any mandatory rights available to Consumers under applicable law.
7. Limitation of Liability
hngary.com shall be liable for damages only to the extent provided under applicable Hungarian law.
We shall not be liable for any delay, refusal, decision, omission, or error attributable to governmental authorities, courts, public registries, embassies, consulates, postal operators, courier companies, translation providers, or any other independent third party involved in the performance of the requested services.
hngary.com shall not be liable for any loss arising from inaccurate, incomplete, misleading, or fraudulent information or documentation supplied by the Client, nor for any indirect or consequential loss, including loss of profit, business opportunities, anticipated savings, or similar economic loss.
Mandatory Statutory Limitations:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under mandatory Hungarian law, specifically for damages caused intentionally or through gross negligence (szándékos vagy súlyosan gondatlan károkozás) under Act V of 2013 (Hungarian Civil Code), or for damage resulting from injury to life, physical integrity, or health.
8. Fees and Payment
Unless otherwise agreed in writing, all service fees are payable in advance before hngary.com commences work on the requested services.
Government fees, administrative charges, translation costs, courier fees, legalization fees, and other third-party expenses are payable by the Client unless expressly stated otherwise.
Invoices shall be payable using the payment methods accepted by hngary.com and within the payment period specified on the relevant invoice.
If payment is overdue, hngary.com reserves the right to suspend or postpone any ongoing engagement until all outstanding amounts have been paid in full. Any resulting delay shall not constitute a breach of these Terms by hngary.com. Overdue amounts may accrue statutory late payment interest under the Hungarian Civil Code.
If an engagement is cancelled after work has commenced, any refund shall be calculated having regard to the services already performed and any non-refundable third-party costs incurred on behalf of the Client.
9. Intellectual Property & Website Use
Unless otherwise agreed in writing, all intellectual property rights in the Website and in any original documents, reports, templates, guides, written materials, graphics, databases, or other content created by hngary.com shall remain the property of hngary.com or its licensors.
Upon payment in full of all applicable fees, the Client receives a non-exclusive right to use any deliverables prepared specifically for the Client for their intended personal or administrative purpose only.
The Client shall not reproduce, distribute, publish, modify, or commercially exploit any materials belonging to hngary.com without prior written consent. The Client agrees not to use automated extraction tools, bots, or scrapers to copy content from the Website or breach Website security systems.
10. Governing Law, Jurisdiction, and Amendments
These Terms and any contractual or non-contractual disputes arising out of or in connection with them shall be governed by the laws of Hungary.
Before commencing legal proceedings, the parties shall endeavour to resolve any dispute through good-faith discussions.
Subject to any mandatory provisions of applicable consumer protection law granting Consumers access to local courts, the competent courts of Budapest, Hungary, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services provided by hngary.com.
hngary.com reserves the right to amend these Terms. Amendments shall apply exclusively to orders placed or contracts concluded on or after the date the updated Terms are published on the Website.